The benefits of e business performance measurement systems
- Author : Matthew Hinton
- Publisher : Elsevier
- Release Date : 2008-07-08
- Genre: Business & Economics
- Pages : 100
- ISBN 10 : 0080888054
- Total Read : 83
- File Size : 17,8 Mb
DOWNLOAD BOOK
The benefits of e business performance measurement systems Summary:
To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment. * Based on four years of case study research inlcuding interviews with 12 managers * offers a distinctive view of e-business in measuring the performance of a business * Recommendations are made based on the findings from cross case analysis