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Moving Your Patients to Yes! Easy Insurance Conversations Has a patient ever stumped you with an insurance question? Do you wonder how to tactfully discuss insurance benefits with an emotional or inquisitive patient? Teresa gives you her best conversation tactics for these stressful situations based on her many classes and client discussions. Conversations made easier: * Benefit tier explanations* Non-covered benefits and why* Co-payment calculations and collections* Secondary insurance conversations* Write-off confusion and ethics* Premier and Preferred explanations* And more... What people are saying about the book: "I loaned my client a copy and she used it on a patient call. She was able to get them to stay with the practice even though they were out of network!" - Susan Leckowicz, CEO of Dentalcoaches.com "This is an excellent book for dentists and team members that want to master insurance systems in their practice. It's easy to read and understand. Filled with helpful information!"- Sandy Pardue, Director of Consulting, Classic Practice Resources "I just read Teresa Duncan's book, "Moving Your Patients to YES!" and it's officially on my list of "must reads" for progressive dental teams. It's not what you say, but how you say it when it comes to insurance conversations and Teresa is a master at this! "-Bonnie Hixson, President, Hixson Media "I think that every new dental employee should read this book as part of the hiring process. Helps to get the team members in the right mindset. Priceless!"- Laura Hatch, Owner of Front Office Rock
Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.
A “beautifully crafted” novel of two sisters’ lives, spanning from 1950s Ireland to modern-day America (Colum McCann, author of Let the Great World Spin). Greta Cahill never believed she would leave her village in west Ireland. Yet one day she found herself on a ship bound for New York, along with her sister, Johanna, and a boy named Michael Ward, a son of itinerant tinkers. Back home, her family hadn’t expressed much confidence in her abilities, but Greta discovers that in America she can fall in love, earn a living, and build a life. She longs to return and show her family what she has made of herself—but that could mean revealing a secret about her past to her children. So she carefully keeps her life in New York separate from the life she once loved in Ireland, torn from the people she is closest to. Decades later, she discovers that her children, with the best of intentions, have conspired to unite the worlds she has so painstakingly kept apart. And though the Ireland of her memory may bear little resemblance to that of present day, she fears it is still possible to lose all . . . “A compelling drama of transatlantic Irish life.” —Billy Collins “Marries a deliciously old-fashioned style of storytelling with a fresh take on the immigrant experience . . . A warm, involving family drama.” —Booklist
Games to Jumpstart workplace creativity. Dr. Robert Epstein's Creativity Games for Trainers arms you with 30 innovative, entertaining games guaranteed to enhance creativity in any organizational setting. Use them to develop creativity workshops or to breathe life into any training sessions. Each ready-to-use activity comes complete with lists of required and optional materials, time recommendations, reproducible handouts, follow-up discussion questions, and other essential information. You'll also find simple instructions for customizing exercises to different settings. . .data collection forms to help measure and track success. . .special ``challenge exercises'' that help participants develop their own games. . .and unique ``application exercises'' to assist users in promoting creativity on their own.
Volume contains: 78 NY 200 (Kingsley v. City of Bklyn)