If Disney Ran Your Hospital Book
Score: 3
From 3 Ratings

If Disney Ran Your Hospital

  • Author : Fred Lee
  • Publisher : Distributed (Non-Hap)
  • File Size : 11,7 Mb
  • Release Date : 2004
  • Genre: Consumer satisfaction
  • Pages : 228
  • ISBN 10 : CORNELL:31924101521890
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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

If Disney Ran Your Hospital Book
Score: 2.5
From 2 Ratings

If Disney Ran Your Hospital

  • Author : Fred Lee
  • Publisher : Conran Octopus
  • File Size : 10,8 Mb
  • Release Date : 2004
  • Genre: Consumer satisfaction
  • Pages : 0
  • ISBN 10 : 0974386014
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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

If Disney Ran Your Hospital Book
Score: 2
From 1 Ratings

If Disney Ran Your Hospital

  • Author : Fred Lee
  • Publisher : Unknown
  • File Size : 12,7 Mb
  • Release Date : 2004
  • Genre: Health services administration
  • Pages : 216
  • ISBN 10 : OCLC:1319327504
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Download If Disney Ran Your Hospital Book in PDF and ePub

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

Patients Come Second Book

Patients Come Second

  • Author : Spiegelman Paul
  • Publisher : Incorporated Original
  • File Size : 8,5 Mb
  • Release Date : 2018-08-21
  • Genre: Business & Economics
  • Pages : 208
  • ISBN 10 : 1732510237
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Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

Writing Speaking Communication Skills for Health Professionals Book

Writing Speaking Communication Skills for Health Professionals

  • Author : Stephanie Barnard
  • Publisher : Yale University Press
  • File Size : 12,8 Mb
  • Release Date : 2001-01-01
  • Genre: Reference
  • Pages : 356
  • ISBN 10 : 0300088620
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Strong communication skills are required of today's health care practitioners. This guide contains practical advice on a broad range of essential communication skills for health-care practitioners.

Disney U How Disney University Develops the World s Most Engaged Loyal and Customer Centric Employees Book
Score: 2
From 1 Ratings

Disney U How Disney University Develops the World s Most Engaged Loyal and Customer Centric Employees

  • Author : Doug Lipp
  • Publisher : McGraw Hill Professional
  • File Size : 13,6 Mb
  • Release Date : 2013-03-29
  • Genre: Business & Economics
  • Pages : 256
  • ISBN 10 : 9780071808088
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Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

Through the Patient s Eyes Book

Through the Patient s Eyes

  • Author : Margaret Gerteis
  • Publisher : Jossey-Bass
  • File Size : 14,6 Mb
  • Release Date : 1993-06-11
  • Genre: Medical
  • Pages : 360
  • ISBN 10 : UOM:49015002581255
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Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Be More Chill Book
Score: 3.5
From 18 Ratings

Be More Chill

  • Author : Ned Vizzini
  • Publisher : Disney Electronic Content
  • File Size : 6,5 Mb
  • Release Date : 2015-06-02
  • Genre: Juvenile Fiction
  • Pages : 304
  • ISBN 10 : 9781423141068
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Jeremy Heere is your average high school dork. Day after day, he stares at beautiful Christine, the girl he can never have, and dryly notes the small humiliations that come his way. Until the day he learns about the "squip." A pill-sized supercomputer that you swallow, the squip is guaranteed to bring you whatever you most desire in life. By instructing him on everything from what to wear, to how to talk and walk, the squip transforms Jeremy from Supergeek to superchic.

Beautiful Disaster Signed Limited Edition Book
Score: 5
From 1 Ratings

Beautiful Disaster Signed Limited Edition

  • Author : Jamie McGuire
  • Publisher : Simon and Schuster
  • File Size : 12,6 Mb
  • Release Date : 2012-11-27
  • Genre: Fiction
  • Pages : 416
  • ISBN 10 : 9781476719078
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Abby Abernathy is re-inventing herself as the good girl as she begins her freshman year at college, which is why she must resist lean, cut, and tattooed Travis Maddox, a classic bad boy.

Leggy Blonde Book

Leggy Blonde

  • Author : Aviva Drescher
  • Publisher : Simon and Schuster
  • File Size : 5,8 Mb
  • Release Date : 2014-02-25
  • Genre: Biography & Autobiography
  • Pages : 256
  • ISBN 10 : 9781476722115
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The breakout star of The Real Housewives of New York City shares the story of her life in candid detail, from her upbringing by an influential money manager and the farm accident that resulted in her amputation to her prestigious education and marriage to investment banker Reid Drescher. 100,000 first printing.

Creating Magic Book
Score: 4
From 7 Ratings

Creating Magic

  • Author : Lee Cockerell
  • Publisher : Currency
  • File Size : 12,9 Mb
  • Release Date : 2008-10-14
  • Genre: Business & Economics
  • Pages : 290
  • ISBN 10 : 9780385523868
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“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.

You Deserve Each Other Book
Score: 3.5
From 7 Ratings

You Deserve Each Other

  • Author : Sarah Hogle
  • Publisher : Penguin
  • File Size : 7,7 Mb
  • Release Date : 2020-04-07
  • Genre: Fiction
  • Pages : 368
  • ISBN 10 : 9780593085431
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When your nemesis also happens to be your fiancé, happily ever after becomes a lot more complicated in this wickedly funny, lovers-to-enemies-to-lovers romantic comedy debut. Naomi Westfield has the perfect fiancé: Nicholas Rose holds doors open for her, remembers her restaurant orders, and comes from the kind of upstanding society family any bride would love to be a part of. They never fight. They’re preparing for their lavish wedding that's three months away. And she is miserably and utterly sick of him. Naomi wants out, but there's a catch: whoever ends the engagement will have to foot the nonrefundable wedding bill. When Naomi discovers that Nicholas, too, has been feigning contentment, the two of them go head-to-head in a battle of pranks, sabotage, and all-out emotional warfare. But with the countdown looming to the wedding that may or may not come to pass, Naomi finds her resolve slipping. Because now that they have nothing to lose, they're finally being themselves—and having fun with the last person they expect: each other.

Real Food Fake Food Book
Score: 3.5
From 18 Ratings

Real Food Fake Food

  • Author : Larry Olmsted
  • Publisher : Algonquin Books
  • File Size : 11,7 Mb
  • Release Date : 2017-10-03
  • Genre: Business & Economics
  • Pages : 353
  • ISBN 10 : 9781616207410
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“Olmsted makes you insanely hungry and steaming mad--a must-read for anyone who cares deeply about the safety of our food and the welfare of our planet.” —Steven Raichlen, author of the Barbecue! Bible series “The world is full of delicious, lovingly crafted foods that embody the terrain, weather, and culture of their origins. Unfortunately, it’s also full of brazen impostors. In this entertaining and important book, Olmsted helps us fall in love with the real stuff and steer clear of the fraudsters.” —Kirk Kardashian, author of Milk Money: Cash, Cows, and the Death of the American Dairy Farm You’ve seen the headlines: Parmesan cheese made from wood pulp. Lobster rolls containing no lobster at all. Extra-virgin olive oil that isn’t. So many fake foods are in our supermarkets, our restaurants, and our kitchen cabinets that it’s hard to know what we’re eating anymore. In Real Food / Fake Food, award-winning journalist Larry Olmsted convinces us why real food matters and empowers consumers to make smarter choices. Olmsted brings readers into the unregulated food industry, revealing the shocking deception that extends from high-end foods like olive oil, wine, and Kobe beef to everyday staples such as coffee, honey, juice, and cheese. It’s a massive bait and switch in which counterfeiting is rampant and in which the consumer ultimately pays the price. But Olmsted does more than show us what foods to avoid. A bona fide gourmand, he travels to the sources of the real stuff to help us recognize what to look for, eat, and savor: genuine Parmigiano-Reggiano from Italy, fresh-caught grouper from Florida, authentic port from Portugal. Real foods that are grown, raised, produced, and prepared with care by masters of their craft. Part cautionary tale, part culinary crusade, Real Food / Fake Food is addictively readable, mouthwateringly enjoyable, and utterly relevant.

Avid Reader Book
Score: 3.5
From 6 Ratings

Avid Reader

  • Author : Robert Gottlieb
  • Publisher : Farrar, Straus and Giroux
  • File Size : 6,5 Mb
  • Release Date : 2016-09-13
  • Genre: Biography & Autobiography
  • Pages : 352
  • ISBN 10 : 9780374713904
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A spirited and revealing memoir by the most celebrated editor of his time After editing The Columbia Review, staging plays at Cambridge, and a stint in the greeting-card department of Macy's, Robert Gottlieb stumbled into a job at Simon and Schuster. By the time he left to run Alfred A. Knopf a dozen years later, he was the editor in chief, having discovered and edited Catch-22 and The American Way of Death, among other bestsellers. At Knopf, Gottlieb edited an astonishing list of authors, including Toni Morrison, John Cheever, Doris Lessing, John le Carré, Michael Crichton, Lauren Bacall, Katharine Graham, Robert Caro, Nora Ephron, and Bill Clinton--not to mention Bruno Bettelheim and Miss Piggy. In Avid Reader, Gottlieb writes with wit and candor about succeeding William Shawn as the editor of The New Yorker, and the challenges and satisfactions of running America's preeminent magazine. Sixty years after joining Simon and Schuster, Gottlieb is still at it--editing, anthologizing, and, to his surprise, writing. But this account of a life founded upon reading is about more than the arc of a singular career--one that also includes a lifelong involvement with the world of dance. It's about transcendent friendships and collaborations, "elective affinities" and family, psychoanalysis and Bakelite purses, the alchemical relationship between writer and editor, the glory days of publishing, and--always--the sheer exhilaration of work. Photograph of Bob Gottlieb © by Jill Krementz

The Ride of a Lifetime Book
Score: 4
From 4 Ratings

The Ride of a Lifetime

  • Author : Robert Iger
  • Publisher : Random House
  • File Size : 5,8 Mb
  • Release Date : 2019-09-23
  • Genre: Business & Economics
  • Pages : 272
  • ISBN 10 : 9780399592102
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#1 NEW YORK TIMES BESTSELLER • A memoir of leadership and success: The executive chairman of Disney, Time’s 2019 businessperson of the year, shares the ideas and values he embraced during his fifteen years as CEO while reinventing one of the world’s most beloved companies and inspiring the people who bring the magic to life. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY NPR Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger—think global—and turn Disney into a stronger brand in international markets. Today, Disney is the largest, most admired media company in the world, counting Pixar, Marvel, Lucasfilm, and 21st Century Fox among its properties. Its value is nearly five times what it was when Iger took over, and he is recognized as one of the most innovative and successful CEOs of our era. In The Ride of a Lifetime, Robert Iger shares the lessons he learned while running Disney and leading its 220,000-plus employees, and he explores the principles that are necessary for true leadership, including: • Optimism. Even in the face of difficulty, an optimistic leader will find the path toward the best possible outcome and focus on that, rather than give in to pessimism and blaming. • Courage. Leaders have to be willing to take risks and place big bets. Fear of failure destroys creativity. • Decisiveness. All decisions, no matter how difficult, can be made on a timely basis. Indecisiveness is both wasteful and destructive to morale. • Fairness. Treat people decently, with empathy, and be accessible to them. This book is about the relentless curiosity that has driven Iger for forty-five years, since the day he started as the lowliest studio grunt at ABC. It’s al