Customer Care Excellence Book
Score: 5
From 1 Ratings

Customer Care Excellence


  • Author : Sarah Cook
  • Publisher : Kogan Page Publishers
  • Release Date : 2008
  • Genre: Business & Economics
  • Pages : 288
  • ISBN 10 : 9780749450663
  • Total Read : 62
  • File Size : 8,6 Mb

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Customer Care Excellence Summary:

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

Customer Care Book
Score: 5
From 1 Ratings

Customer Care


  • Author : Frances Bee
  • Publisher : CIPD Publishing
  • Release Date : 1999
  • Genre: Customer services
  • Pages : 102
  • ISBN 10 : 0852927762
  • Total Read : 70
  • File Size : 13,9 Mb

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Customer Care Summary:

This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.

Effective Customer Care Book
Score: 5
From 1 Ratings

Effective Customer Care


  • Author : Pat Wellington
  • Publisher : Kogan Page Publishers
  • Release Date : 2010-06-03
  • Genre: Business & Economics
  • Pages : 144
  • ISBN 10 : 9780749459987
  • Total Read : 94
  • File Size : 15,6 Mb

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Effective Customer Care Summary:

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.

Customer Care Book

Customer Care


  • Author : Anonim
  • Publisher : Bookboon
  • Release Date : 2022-11-27
  • Genre: Uncategoriezed
  • Pages : 24
  • ISBN 10 : 9788776817596
  • Total Read : 84
  • File Size : 12,5 Mb

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Customer Care Summary:

Customer Care Book

Customer Care


  • Author : Pat Gannon-Leary
  • Publisher : Elsevier
  • Release Date : 2010-03-15
  • Genre: Education
  • Pages : 262
  • ISBN 10 : 9781780630311
  • Total Read : 98
  • File Size : 8,7 Mb

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Customer Care Summary:

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

The Psychology of Customer Care Book

The Psychology of Customer Care


  • Author : J. Lynch
  • Publisher : Springer
  • Release Date : 1992-01-20
  • Genre: Business & Economics
  • Pages : 274
  • ISBN 10 : 9780230375321
  • Total Read : 79
  • File Size : 6,5 Mb

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The Psychology of Customer Care Summary:

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Customer Care  A New Business Discipline Book

Customer Care A New Business Discipline


  • Author : Atton Institute
  • Publisher : CreateSpace
  • Release Date : 2018-04-26
  • Genre: Uncategoriezed
  • Pages : 174
  • ISBN 10 : 9781986960380
  • Total Read : 61
  • File Size : 14,6 Mb

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Customer Care A New Business Discipline Summary:

Customer service is one of the most important aspects of running a business. This book from the Atton Institute has the answers to a number of relevant questions such as “What should and should not be done when working with clients,” “How to correctly react to changes and innovations,” “How to improve the level of customer service & satisfaction,” etc. The main objective of this book is to help you to organize your work in such a way that you are able to get maximum benefit when working with your clients. After all, if you don’t think of customer satisfaction, you won’t be able to stay at the market for long. The book will be of interest first of all to those who work with customers, as well as for managers and owners of the companies. It will also be useful to marketers, brand managers and all those professionals who want to improve the efficiency of their work with clients.

The World of Customer Service Book

The World of Customer Service


  • Author : Pattie Odgers
  • Publisher : South-Western Pub
  • Release Date : 2004
  • Genre: Business & Economics
  • Pages : 244
  • ISBN 10 : 0538726687
  • Total Read : 76
  • File Size : 12,7 Mb

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The World of Customer Service Summary:

With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.